Refund Policy

Last Updated: April 2, 2026

This Refund Policy outlines the terms and conditions regarding refunds, cancellations, and returns for High Speed Ultra internet services. Please read this policy carefully before subscribing to our services.

1. Cancellation Policy

1.1 Cancellation Within 7 Days

If you wish to cancel your High Speed Ultra service within 7 days of installation, you may do so without penalty. A refund of installation charges will be processed within 14 business days of cancellation request.

1.2 Cancellation After 7 Days

Cancellations requested after 7 days of installation are subject to the following terms:

• A 30-day notice period is required to cancel your service
• You remain liable for all charges during the notice period
• No refund of installation charges will be provided
• Equipment must be returned in good condition

2. Refund Eligibility

2.1 Eligible for Refund

You may be eligible for a refund if:

• You cancel within 7 days of service installation
• The service was not activated due to technical issues on our part
• You have overpaid for services due to billing errors
• You request cancellation due to service unavailability in your area

2.2 Not Eligible for Refund

You are not eligible for a refund if:

• You cancel after 7 days of installation
• You have used the service beyond the 7-day trial period
• You fail to pay outstanding charges
• You violate our Terms and Conditions or Acceptable Use Policy
• Your cancellation is due to reasons beyond our control
• Equipment is damaged or lost due to your negligence

3. Refund Process

3.1 Requesting a Refund

To request a refund, please contact our customer support team at support@highspeedultra.online with your account details and reason for refund request.

3.2 Refund Timeline

Once your refund request is approved, the refund will be processed within 14 to 21 business days. The refund will be credited to your original payment method.

3.3 Refund Amount

Refunds will include:

• Installation charges (if applicable)
• Overpayment amounts
• Any other charges that qualify for refund under this policy

4. Equipment Return

4.1 Equipment Condition

If you cancel your service, you must return all provided equipment (modem, router, cables, etc.) in the same condition as received, normal wear and tear excepted.

4.2 Damage or Loss

If equipment is damaged, lost, or not returned, you will be charged for equipment replacement as per our equipment charges policy.

4.3 Equipment Return Process

Upon cancellation, you will receive instructions for returning equipment. You are responsible for shipping costs unless otherwise specified.

5. Service Suspension and Refunds

If your service is suspended due to non-payment or violation of our Terms and Conditions, you will not be eligible for refunds. Outstanding charges must be paid before service can be reinstated.

6. Billing Adjustments

6.1 Prorated Charges

If you cancel mid-billing cycle, charges will be prorated based on the number of days used. You will be charged only for the days your service was active.

6.2 Outstanding Charges

All outstanding charges must be paid before any refund is processed. Refund amounts will be calculated after deducting any outstanding dues.

7. Service Credits

In certain cases, we may offer service credits instead of refunds. Service credits can be applied to future billing cycles or transferred to another account at our discretion.

8. Special Circumstances

8.1 Service Unavailability

If our service becomes unavailable in your area after you have subscribed, you may cancel without penalty and receive a full refund of unused service charges.

8.2 Technical Issues

If persistent technical issues prevent you from using our service despite our best efforts to resolve them, we may offer a refund or service credit.

9. Dispute Resolution

If you dispute a refund decision, please contact our customer support team with detailed information about your concern. We will review your case and respond within 7 business days.

10. Modifications to Policy

High Speed Ultra reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. Your continued use of our services following modifications constitutes acceptance of the updated policy.

11. Contact Information

For questions or concerns regarding refunds or cancellations, please contact us at:

High Speed Ultra
Email: support@highspeedultra.online
Address: M3M Corner Walk, Sector 74, Gurugram, Haryana 122002
Country: India